1. Who operates Molivex?

Molivex is a brand currently operated by Narendra Kumar. It is not represented by this Policy as a separate incorporated company. For privacy questions or requests, email narendrakmr8267@gmail.com.

2. Information we collect

The information processed depends on how you use Molivex.

• Website enquiries: name, company, business email, job title, industry, area of interest and message fields submitted through the contact form.
• Account and workspace data: information needed to create and manage an account, provide access, support collaboration and secure the service, where those features are used.
• Search and AI features: queries, prompts, information supplied with a request, generated responses and related records needed to deliver the requested feature, where processed by the application.
• Service and security records: technical events and operational records used to maintain availability, troubleshoot problems, protect accounts and prevent misuse, where collected by the application.
• Billing records: when paid plans are enabled, subscription, payment-reference, amount, payment status, invoice and refund information needed to administer billing. Payment credentials are handled through the relevant payment-provider flow.

3. Website enquiry forms

The website contact form currently defaults to Web3Forms to transmit enquiry submissions to Molivex; a deployment-specific form endpoint may be configured instead. The configured form service processes the submitted details to deliver the enquiry. We use those details to review and respond to the enquiry and to handle related follow-up. Please provide only information relevant to your request.

4. How we use information

Information may be used to:

• Respond to questions and enquiries.
• Create and administer accounts and provide requested features.
• Retrieve information and return search, intelligence or AI-assisted results.
• Maintain service security, investigate errors and prevent misuse.
• Handle support, complaints, billing, refunds and relevant records when applicable.
• Meet legal obligations and protect legitimate rights.

Molivex does not sell personal information. Information will not be used for unrelated marketing communications unless an appropriate basis exists and any consent required by law has been obtained.

5. AI Assistant and submitted information

When you use search or AI Assistant features, your query and relevant context may be processed by the application and the AI service configured to generate a response. Do not submit passwords, payment credentials, unnecessary sensitive personal information or confidential third-party information that you are not authorized to share.

The AI service configured for the feature receives the prompt and relevant context needed to generate a response. The provider may process information under its own terms and settings. Please avoid submitting confidential, sensitive or third-party information unless you have the right to share it. For questions about the provider currently used and its applicable processing terms, contact us using the details in this Policy.

6. Sharing with service providers

Information may be processed by third parties that help operate the website and application, such as form-processing, hosting, infrastructure, database, workflow-automation, AI, security, communication and—when paid plans are enabled—payment providers. They should receive information only as needed for the relevant service or lawful purpose.

Third-party providers process information under the arrangements and terms that govern each service. If a provider or a material data practice changes, this Policy will be updated and any additional notice or choice required by applicable law will be provided.

7. Retention

Information is retained for as long as reasonably necessary to provide the requested features, maintain security, respond to enquiries, resolve disputes and comply with applicable legal or accounting requirements. Different record types may require different retention periods. You may contact us to request review or deletion, subject to applicable law and records that must be retained.

8. Security

Molivex uses safeguards intended to protect information against unauthorized access, disclosure, alteration or loss. No internet transmission or storage system can be guaranteed to be completely secure. Security incidents will be handled in accordance with applicable law and relevant service-provider arrangements.

9. Your requests and choices

You may contact us to ask about personal information connected with your enquiry or account, request correction or deletion where appropriate, or raise a concern about its handling. Requests will be handled according to applicable law, security checks and legitimate retention requirements.

10. Third-party services

The website and application may link to or depend on external services. A third party’s own privacy notice governs information it collects directly. This Policy describes Molivex’s processing and the categories of service providers used to operate the Services.

11. Changes to this Policy

We may update this Policy when the Services, service providers, data practices or applicable law change. The latest version and effective date will be published on this page. Material changes will be communicated where required by applicable law.

12. Privacy contact

For privacy questions, access or correction requests, or concerns about the handling of information, contact Narendra Kumar at narendrakmr8267@gmail.com.