Legal
Terms of Use
Terms for using the Molivex website and Molivex Intelligence. Please read them before using the Services.
1. About Molivex
Molivex is a brand currently operated by Narendra Kumar. It is not represented by these Terms as a separate incorporated company. In these Terms, “Molivex”, “we”, “us” or “our” refers to the operator of the Services under the Molivex brand.
For questions about these Terms, support, billing or grievances, contact narendrakmr8267@gmail.com.
2. Scope and acceptance
These Terms apply to the Molivex website at molivex.in and to Molivex Intelligence at app.molivex.in, together referred to as the “Services”. By using the website or the Services, you agree to the terms that apply to your use. Where affirmative acceptance is required for an account, paid plan or other feature, that acceptance will be requested before the relevant action.
3. Description of the Services
Molivex Intelligence is designed to help Business Development and Corporate Strategy teams in the chemical industry explore company information, industry developments, market trends, competitor activity and potential business opportunities. Available features, limits and access may change as the product develops. The Services currently provide free access; any future paid plan will have its pricing, included features, usage limits, billing period and other material terms disclosed before purchase.
4. Accounts and account security
You must provide accurate information when creating or maintaining an account and take reasonable steps to protect your sign-in credentials. Please notify us promptly if you suspect unauthorized access to your account. You are responsible for activity carried out through your account, subject to applicable law and any security failure for which responsibility cannot lawfully be excluded.
5. Acceptable use
You must use the Services lawfully and must not attempt unauthorized access, interfere with security or availability, introduce malicious code, circumvent access or usage limits, or use the Services to infringe another person’s rights. You must have the rights and permissions needed to submit any information or material you provide to the Services.
6. Information and AI-generated outputs
The Services may process public industry information, company information and other available records using automated workflows, search and AI-assisted analysis. Information may be incomplete, outdated, incorrectly matched or inaccurate. AI-generated outputs may contain errors and should be independently checked against relevant sources before being relied on.
Molivex provides business-intelligence and decision-support tools; it does not guarantee that a particular opportunity will be found or that any commercial result will be achieved. You remain responsible for evaluating information, making business decisions and complying with any professional or regulatory obligations applicable to you.
7. User-submitted information
You remain responsible for information you submit, upload or enter into the Services. Do not submit personal data about another person, confidential third-party information or material you are not authorized to share. Information submitted to search or AI features may be processed to fulfil the request and provide the feature, as further described in the Privacy Policy.
8. Intellectual property
The Molivex name, branding, original website content, software, interfaces and other protected materials belong to their respective rights holders. These Terms do not transfer ownership of those rights to you. You may not reproduce, distribute or commercially exploit protected materials except as permitted by the Services, the relevant rights holder or applicable law.
9. Third-party services and availability
The Services may rely on third-party information sources, hosting, infrastructure, AI, communication or payment services. Their operation may be subject to separate terms and availability outside our direct control. We may maintain, update or modify the Services to improve functionality, security or reliability. We will handle material changes affecting paid subscriptions in accordance with the applicable plan terms and law.
10. Free access, paid plans and billing
Molivex Intelligence currently provides free access. No subscription fee is due for access provided without charge. Paid plans, when introduced, will disclose the applicable price, billing frequency, taxes if applicable, renewal terms, features and usage limits before you purchase. We will not intentionally initiate a paid subscription or recurring payment without the required affirmative purchase and payment authorization.
Payment-instrument details should be entered only through the authorized payment provider’s flow. Do not email passwords, one-time passcodes, card verification values or full payment credentials to Molivex support.
11. Refund and Cancellation Policy
This section is published so the policy is available before paid plans are introduced. Molivex currently provides free access; no subscription charge or renewal applies to access that is free of charge. The policy below will apply to paid plans when they are enabled, subject to the terms shown at checkout and applicable law.
11.1 Cancellation
Paid subscription details will explain how to cancel. Where self-service cancellation is available, you may use the account or billing controls provided. If those controls are unavailable, email narendrakmr8267@gmail.com. Cancellation is intended to stop future renewals in accordance with the plan terms and payment-provider process. Cancellation alone does not automatically determine whether an earlier payment is refundable; refund requests will be reviewed under this policy and applicable law.
11.2 Refund requests
You may request a refund review for matters such as duplicate charges, an incorrect charge, payment without activation of the purchased plan, a charge after a confirmed cancellation due to a processing error, or a material failure to provide the paid service as agreed. Each request will be assessed based on the transaction, service status, applicable plan terms and relevant legal requirements. Nothing in this policy limits a right or remedy that cannot lawfully be excluded.
11.3 How to request a refund
Email narendrakmr8267@gmail.com with the registered account email, transaction or payment reference, payment date, amount and a short explanation. Do not include passwords, one-time passcodes, card verification values or full payment-card details.
11.4 Refund processing time
Once a refund is approved, Molivex will initiate it within 24–48 hours. After initiation, the amount is expected to appear in the customer’s account within approximately 10–15 days, depending on the payment provider, bank and payment method. The crediting period is an estimate and is not entirely within Molivex’s control. Any shorter or different mandatory period under applicable law or the payment-provider process will take precedence.
12. Suspension and termination
We may restrict or suspend access when reasonably necessary to address suspected misuse, unauthorized access, security risks, non-payment under a paid plan or a legal requirement. Where appropriate, we will provide notice and an opportunity to resolve the issue. Any action will remain subject to applicable law and rights relating to a paid subscription.
13. Liability and applicable law
The Services are provided to support information discovery and business analysis. To the extent permitted by law, we do not warrant that every source, record or AI-generated output will be complete, current or error-free. Nothing in these Terms excludes or limits a liability, consumer right or remedy that cannot legally be excluded or limited.
These Terms are governed by the laws of India, subject to mandatory legal protections and the jurisdiction rules applicable to a dispute. Nothing in this section restricts a consumer from using a forum or remedy available under applicable law.
14. Changes to these Terms
We may update these Terms to reflect changes to the Services, business operations or applicable law. The latest version and its effective date will be published on this page. Material changes affecting paid subscribers will be handled in accordance with applicable law and the relevant plan terms.
15. Contact and grievances
For questions about these Terms, cancellations, refunds, support or complaints, contact Narendra Kumar, the operator of Molivex, at narendrakmr8267@gmail.com. The Contact page provides the current grievance contact details.